FAQ
Have questions? We've got answers!
Orders
Click on any of the collections or products on our site.
You will receive an email from Alwaze confirming your order.
Yes, please contact us to update your shipping address.
Yes, please contact us to update your billing address.
Chapter/Commitee/Charter Orders
Start by submitting our Start your Order Here form with details about your group, event, estimated quantity, and what you're looking for. An Alwaze Team member will work with you to select or develop your look, confirming pricing, sizing, delivery needs and timeline. For qualifying apparel orders, we can also provide a Try-on Box so members can determine their size before ordering.
We recommend starting based on when you need your apparel.
Need Your Apparel by:
- January-February- start September- October of previous year
- March- May- start November- January
- June- July- start February- April
- August- September- start April- June
- October- December- start June- August
Start early gives your group enough time for product selection, Try-On Box sizing, final approvals, individual ordering, production and shipping.
Have an event coming up sooner? Contact us anyway. We'll let you know what options may still be available.
Pre-order Sales
Your order will ship based on the timelines provided on the product pages at the time of purchase.
As we attend conferences, we open pre-orders to continue providing you with all of the items you know and love.
As we attend conferences, we open pre-orders to continue providing you with all of the items you know and love.
Yes. Select inventory is available for purchase at conferences while supplies last.
Yes, join the waitlist if you miss the pre-order window.
Conference inventory is managed separately from online pre-orders to ensure fulfillment.
Shipping & Returns
In-stock items ship with in 7-10 business days, not including weekends. Custom, chapter, committee and bulk orders follow a different production timeline. Contact us to schedule for those larger orders. You can track your order here.
In stock items ship within 7-10 business days, not including weekends. Click here to track your order. Bulk orders for customers, chapters, teams or organizations follow a different production and shipping timeline. Reach out to us to review options and confirm scheduling for large orders.
Shipments may be delayed during our travel seasons (February- May, July, and Sept- Nov).
Yes we do. Enter your address upon placing your order.
NO REFUNDS. ALL SALES ARE FINAL.
We currently offer exchanges only. Items must be unworn, unwashed, and free of damage, stains, odors, or signs of wear. To start an exchange, please submit your request through our online exchange portal. There is a $7.95 shipping fee for exchanges.
ORDER CANCELLATIONS: Once an order has been placed, it cannot be canceled or refunded. Please review your order carefully, including item selection, size, color, quantity, and shipping information, before completing your purchase.
At our discretion, we may offer store credit in the form of an Alwaze Apparel gift card for an eligible cancellation request. Gift cards and store credits are non-refundable and cannot be redeemed for cash.
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Don't hesitate to reach out with any questions.