FAQ
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Orders
Click on any of the collections or products on our site.
You will receive an email from Alwaze confirming your order.
Yes, please contact us to update your shipping address.
Yes, please contact us to update your billing address.
Pre-order Sales
Orders will ship late May after production is completed.
We are attending regional conferences, and we are opening pre-orders to continue providing you with all of the items you know and love.
Yes. Select inventory is available for purchase at regional conferences while supplies last.
Yes, join the waitlist if you miss the pre-order window.
Conference inventory is managed separately from online pre-orders to ensure fulfillment.
Shipping & Returns
In-stock items ship with in 7-10 business days, not including weekends. Custom and bulk orders follow a different production timeline. Contact us to schedule for those larger order. You can track your order here.
In stock items ship within 7-10 business days, not including weekends. Click here to track your order. Bulk orders for customers, chapters, teams or organizations follow a different production and shipping timeline. Reach out to us to review options and confirm scheduling for large orders.
Shipments may be delayed during our travel seasons (February- May).
Yes we do. Enter your address upon placing your order.
NO REFUNDS. We currently offer exchanges only. Items must be unworn, unwashed, and free of damage or stains. To start an exchange, submit your request here through our online exchange portal.
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