FAQ
Have questions? We've got answers!
Orders
Click on any of the collections or products on our site.
You will receive an email from Alwaze confirming your order.
Yes, please contact us to update your shipping address.
Yes, please contact us to update your billing address.
Chapter/Commitee/Charter Orders
Start by submitting our Bulk/Custom Order Request Form with details about your group, event, estimated quantity, and what you're looking for. An Alwaze Team member will work with you to select or develop your look, confirming pricing, sizing, delivery needs and timeline. For qualifying apparel orders, we can also provide a Try-on Box so members can determine their size before ordering.
No! Once your group's look, pricing and ordering timeline are finalized, Alwaze can create a private online shopping link specifically for your group. Members place their own orders, select their sizes, and pay individually. Orders can also be shipped directly to each member, eliminating the need for one person to collect payments, manage sizes and distribute dozen of packages. Alwaze can take care of those logistics.
We recommend starting based on when you need your apparel.
Need Your Apparel by:
- January-February- start September- October of previous year
- March- May- start November- January
- June- July- start February- April
- August- September- start April- June
- October- December- start June- August
Start early gives your group enough time for product selection, Try-On Box sizing, final approvals, individual ordering, production and shipping.
Have an event coming up sooner? Contact us anyway. We'll let you know what options may still be available.
Pre-order Sales
Your order will ship based on the timelines provided on the product pages at the time of purchase.
As we attend conferences, we open pre-orders to continue providing you with all of the items you know and love.
Yes. Select inventory is available for purchase at conferences while supplies last.
Yes, join the waitlist if you miss the pre-order window.
Conference inventory is managed separately from online pre-orders to ensure fulfillment.
Shipping & Returns
In-stock items ship with in 7-10 business days, not including weekends. Custom and bulk orders follow a different production timeline. Contact us to schedule for those larger order. You can track your order here.
Summer Boule Drop Shipping Notice: All items purchased July 6–Aug 31 are made to order and will begin shipping in mid-September. Tracking information will be emailed once your order ships. Please note that selecting expedited or express shipping at checkout applies only to the carrier's delivery speed after shipment and does not expedite production or processing times. Online orders are not available for event pickup.
In stock items ship within 7-10 business days, not including weekends. Click here to track your order. Bulk orders for customers, chapters, teams or organizations follow a different production and shipping timeline. Reach out to us to review options and confirm scheduling for large orders.
Shipments may be delayed during our travel seasons (February- May, July, and Sept- Nov).
Yes we do. Enter your address upon placing your order.
NO REFUNDS. We currently offer exchanges only. Items must be unworn, unwashed, and free of damage or stains. To start an exchange, submit your request here through our online exchange portal.
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Don't hesitate to reach out with any questions.